TERMS & CONDITIONS

Home stay Accommodation

Students’ Houses

Booking Confirmation

Bookings can only be guaranteed and confirmed after payment has reached our bank account. We reserve the right to cancel any booking for which we have not received payment by due date.

Arrival Time

After your accommodation has been booked and confirmed we would like you to inform us or the homestay family of your estimated time of arrival at least 2 days in advance. This is to ensure that someone is at home when you arrive. If you do not, your homestay family may not be at home when you arrive. Neither we nor the homestay family can be held responsible for not being at home, or for any expenses incurred by you as a result.

Extension of Stay

If students wish to extend their stay, they should contact us as soon as possible to request an extension. If an extension is not possible we will endeavour to find you a similar accommodation. However, if you give us enough time, our families will give the priority of booking to students who are already living with them.

Sharing a Twin Room

Unless you request for a twin booking with a friend, you will be booked into a single room. We will not book you with a stranger in a twin room.

Payment Procedures

Cancellation policy for homestay and students’ houses bookings

If you cancel your accommodation more than 14 working days prior to the booked arrival date we will refund your fees in full, less £20 handling charges.

If you cancel your accommodation less than 14 working days prior to the booked arrival date we will refund your fees, less 1&1/2weeks accommodation fees and the £20 handling charge.

If you cancel your accommodation less than 24 hours before you arrive, or you do not arrive at all, we will refund your fees less 2 weeks accommodation fees and the £20 handling charge. There will be no refund if your booking is for 2 weeks or less.

We book with our homestay families at least one month in advance; the above policy has been devised to compensate our families who will be at loss financially, if students decide to cancel at a short notice. Any late cancellation would make it impossible for us to book another student with the same family for the same period that you had booked and subsequently cancelled.

Cancellation requests must be received during our office hours, which are from 9.00 a.m. to 6.00 p.m. Monday - Friday. Saturdays, Sundays, Christmas, New Year, and Easter holidays are excluded.

Cancellation Policy for Language Courses 

Cancellation policies may vary according to the course/ school booked. Terms and conditions will be supplied at the time of booking.

Bank Charges

Refunds are made through the same means by which they are received. We will refund only fees, and cannot refund bank charges nor the 3% added to credit card payments. Other charges levied by the UK and or foreign banks when refunding fees, will be deducted from the refund in question and not paid by us.

Complaints and curtailments

In the unlikely event that you are unhappy with your accommodation, you should let us know as soon as possible. Your happiness is our priority and we take all complaints very seriously. We will, therefore, endeavour to resolve the problem of which you have complained. If your complaint is substantiated we will find you an alternative accommodation. If you have to cut your stay short, and you are a long term student and you are in the middle of your stay, we would refund the remaining fees paid for accommodation if we could place another student with the same host family. If, however you are at the final stages of your stay, accommodation fees are not refundable. We, therefore, strongly recommend that you take out a travel insurance to cover you for loss of study course, accommodation and transportation charges.